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On the 1st of July 2021 our client, Lindsey informed us of the devasting fire that had caused major damage to her home in Southeast Wilts the previous month.
Lindsey shared some pictures of her ruined, once beautiful, Roger Oates stair carpet with us at SJH Carpets in Tisbury. The 100% Wool, Hampton Biscuit 70cm wide runner needed replacing and as a Roger Oates credited fitter we were soon on the case providing Lindsey with a quote and promise to fit as soon as she was ready.
By the 22nd of July the loss adjuster had accepted the quote but, sadly due to more damage found than was expected the fitting of the new runner would have to wait until the following year.
Christmas came and went and in the New Year of 2022 Lindsey emailed us to say that she was finally ready for the new runner to be ordered.
Initially wanting a March fitting, we finally had confirmation from Roger Oates that the Runner would arrive mid-May and so we began in earnest to find Lindsey the nearest fitting date possible.
We knew that the house wouldn’t be a home again until the stairs were completed and so it was of utmost importance to us that we got in as soon as possible. A date was quickly found, and the 31st of May was booked!
Upon viewing after fitting, Lindsey knew immediately that the finishing touch would be some new stair rods. She reached out to us again and we found her the perfect ones from Stair Rods Uk.
14 gorgeous Woburn Premier rods in Antique Bronze were hastily ordered and fitted as soon as they arrived at SJH’s premises.
On the 27th June, a year after the initial fire had devastated her house, Lindsey could finally relax and enjoy her home again.
Emailing us on the 1st of July she wrote, “Our home is now complete inside after the fire damage and thank you and your fitters for the part you all played in this. It’s been a long journey!”
We asked Lindsey for some pictures and a testimonial.
“SJH carpets offer a personal carpet fitting service and they have been extremely helpful over the past year. I cannot fault the customer service or any of the team involved in supplying and fitting the carpet. I have been kept informed of delivery times throughout which is unusual these days!
I can highly recommend this company.”
At SJH Carpets we know how utterly soul destroying a fire can be for anyone and we will always do our utmost best to accommodate our customers from initial contact to end of project. We try to make the process as easy as possible and understand the emotions behind any request that is made from us.
If you have incurred any type of damage to a favourite flooring installation, then we are your go to flooring company. We will work hard to match the flooring and find you alternatives and accessories to make sure you have the very best replacement available and that this is installed in a timely manner so that you can return to your home knowing that you have received the best service possible.